I submitted my transactions to ShipCompliant; how do I see the results?
In the Transaction list, search for the transactions you want to view.
From the View menu, choose Compliance.
Read the results in the Compliant column:
Yes: The transaction is compliant; no action is necessary
No: The transaction is not compliant; read the Description column to find out why
For further details, open a record in the Transaction – Data Entry dialog and look at the Compliance tab.
I submitted my transactions to ShipCompliant; the Compliant column in the Compliance view is blank for some transactions. What happened? How do I fix it?
If there is no data in the Compliant column of the Transaction Compliance view, the transaction was not submitted to ShipCompliant. To repair:
From the File menu, choose Job Log.
In the Search Job Log dialog, click Clear to remove any current search criteria.
Enter the following values for a new search:
Type: 'SalesRec Commit'
Date Created: enter the date of the submission
Manager displays a list of the unsubmitted transactions, with the reasons they did not go through. For example:
Error - Sales Receipt TA0032955 - Kevin Koestner - not uploaded to ShipCompliant - Reason: Specified Billing Email is not a valid email address
Examples of ShipCompliant errors and how to correct them:
Specified Billing (Shipping) Email is not a valid email address
Solution: Correct the customer e-mail addresses in the Customer and Transaction records and resubmit.
Billing LastName field is required
Solution: Correct the customer Billing Last Name in the Customer and Transaction records and resubmit.
Shipping Address1 field is required or
Shipping Zip1 does not match city/state
Solution: Correct the customer shipping address in the Customer and Transaction records and resubmit.
Product matching given BrandKey (ProductKey) does not exist, [product label or brand]
Solution: Enter the proper product key and brand in the Label and Brand fields of the Inventory item record. Register the inventory item with ShipCompliant (see Using ShipCompliant) and resubmit.
At least one shipment item must be specified in the shipment
Solution: No inventory items are billed in the transaction. Correct or re-create the transaction for the desired items and resubmit.
The inventory cannot be found in the database
Solution: The inventory item record has been deleted from the Inventory list. Re-create the item record, register it with ShipCompliant (see Using ShipCompliant), re-create the transaction, and resubmit.
Transaction TA0032958 has not been charged - Sales Receipt will not be committed to ShipCompliant
Solution: Charge the transaction or resubmit: from the Actions menu, choose Compliance : Commit to ShipCompliant.
Iʼm getting the error “Specified Billing [or Shipping] DateOfBirth must be at least 21 years old”
Ensure that the customerʼs record includes a correct Birth Date. If it does, this error means that ShipCompliantʼs age verification service was unable to confirm the customerʼs age. There are two workarounds:
(1) Modify the Age Verification settings in your ShipCompliant account to specify that verification will be limited to “Only states that require age checks” or “Offsite orders only.”
(2) In your POS Configuration record in Λctiv8 Manager, set the option Prevent Non Compliant Ship Orders (on the General tab) to 'Yes'.
Why donʼt my shipping transactions include shipping charges?
Check your e-mail or the Job Log for error messages. The most common error is a missing Weight in the inventory record. (The shipper cannot provide rates without the weight). If only a few transactions are missing the shipping charges, refer to the specific error message for each transaction (usually this is a problem with the shipping address).
Occasionally youʼll see the error “The server name could not be resolved”; this occurs when Manager fails to connect to the shipperʼs web site.
Shipping label doesnʼt print
In the Transaction list, choose Shipping date from the View menu; look for an error message in the Desc column.
Most errors are easily fixed; the most common causes are:
Label does not print, or prints very small
From the Merchant list, open the entry for your company in the Merchant – Data Entry dialog. On the FedEx, GSO, or UPS tabs, ensure that the printer model, type, and label media are correct.
In the Windows Control Panel, open Devices and Printers.
Right-click the icon for the selected printer and choose Properties. Check that the paper size and orientation are correct.
Some shipping-label printers are incompatible with later versions of Microsoft Windows. You can usually download an updated version of the driver software from the manufacturerʼs web site.
To determine whether the label printerʼs driver version is correct for your operating system:
In the Windows Control Panel, open Devices and Printers.
Right-click the printer icon and choose Properties.
On the Driver tab, compare the installed driver version with the version recommended for your operating system on the manufacturer’s web site.
How can I reprint a shipping label?
What does Void Non Existent Label do?
If you attempt to void a tracking number that is more than five days old, Manager returns an error message that describes the number as nonexistent. This menu option overrides this problem and forces voiding the label.
Error: “Unable to Open GIF (PNG) label”
This error means that Manager was unable to create a shipping label because it could not write the label image file from the shipper to disk. To repair:
Right-click the Λctiv8 Club Manager System desktop shortcut icon; choose Properties.
On the Compatibility tab, make sure Run This Program as an Administrator is checked.
Installation and operation
Customers and memberships
Selections and packages
Sales orders and transactions
Shipping and labels
Communications and administration
Internet connections and Remote Desktop