FAQ and troubleshooting: Customers and memberships

Club members are calling because their Welcome e-mail was missing their user name. What’s the problem?

What is the “Suspend Date” in the Customer – Data Entry dialog?

I got an e-mail notice that one of my customersʼ membership was automatically set to “Inactive” (or “On Hold”). What happened?

Can I prevent my club members from quitting the club on line?

How can I manage prepaid memberships?

Why can’t I select the Prepaid option in the Customer record? I get an error message.

How do I avoid creating club shipment transactions for customers whose membership is on hold or inactive?

How do I create a report of average membership duration? Who are my most faithful members?

Related topics:

Installation and operation

Customers and memberships

Selections and packages

Sales orders and transactions

Shipping and labels

Communications and administration

Internet connections and Remote Desktop