Announcing a club release: The membership data letter

The usual way to announce a forthcoming club release is to send all members a membership data message. Sending this message a week or two before the release date gives members a chance to verify their credit card, address, and other profile information and update it if necessary, either by contacting the club manager or through your online account manager. You can send this message by e-mail, or print and send it by postal mail. Before sending either form, youʼll need to ensure that the corresponding Membership Data template is correct and complete, and customize the message body and other details to suit your needs.

The membership data letter includes the customerís online user name. Check that all members have been assigned a web ID before sending it.

To send the membership data letter:

  1. In the Customer list, select the Quick Search 'All Active Club Members.'

  2. From the Actions menu, choose Send to Customer : Email Membership Data or Print Membership Data.

  3. To send yourself a sample copy of the letter before actually mailing it to members, choose Send to Customer : Email Membership Data : Sample.

Manager sends or prints the letter, based on your Membership Data e-mail or print template. It sends the memberʼs password automatically, in a separate e-mail.

Composing and sending e-mail

If you wish, instead of using the membership data template, you can compose and send a customized e-mail with any text you want to include, either as plain text or HTML-formatted.


Related topics:

Running the club

Announcing the release

Creating the club package

Creating the transactions

Checking for transaction errors

Checking the weather forecast

Charging credit cards

Printing shipping labels

Sending receipts and gift memos

Recovering declined credit cards